Email david@litespeedmarketing.com. That reaches a person who can actually fix it, not a queue. We answer within one business day, and usually a lot faster.
When we are around
Monday to Friday, 8am to 6pm Pacific. We read email outside those hours too, and anything that has taken a dealership's storefront or advertising offline gets dealt with whenever it lands.
If something is actually broken
Put URGENT in the subject line and tell us:
- your dealership name;
- what you were doing when it went wrong;
- what you expected to happen and what happened instead;
- a screenshot, if there was anything on screen worth seeing;
- the vehicle stock number or VIN, if it concerns one unit.
That is usually the difference between a fix in an hour and three emails establishing what you meant.
Things people ask first
My new vehicle isn't showing on Facebook
Catalog feeds are fetched on a schedule rather than instantly, so a new unit can take up to an hour to appear. Beyond that, check the vehicle has at least two photos and a price — the Marketplace surface will not run a unit without them. If it still is not showing, email us and we will look at the feed diagnostics.
A vehicle sold and I need it down now
Mark it sold in Rooftop. Removal from your storefront is immediate and the advertising channels follow. If a channel still shows it after an hour, tell us — that is a bug and we want to know.
My domain isn't working
DNS changes can take up to 48 hours to propagate, and certificates issue once DNS resolves. The Website screen shows exactly which record to add and where it is stuck. If it says "verifying" for more than a day, email us.
Facebook says we need to reconnect
Someone revoked access, or the person who connected it left and their access went with them. Open the Ad Desk and click Reconnect. Nothing is lost — your catalog and audiences are in your own business account.
How do I get my data out?
Ask, and we will produce it. See Data deletion for exports and deletion.
Billing questions
Same address. Invoices, plan changes, payment method updates and cancellations are all handled by email — there is no retention script and no cancellation phone call.
Reporting a security issue
If you believe you have found a vulnerability, email david@litespeedmarketing.com with SECURITY in the subject line. Please give us a reasonable chance to fix it before disclosing it publicly. We will not pursue anyone who reports a genuine issue in good faith.
Contact
Litespeed Marketing LLC dba Rooftop Auto
Vancouver, Washington, United States
david@litespeedmarketing.com